Saturday, March 26, 2016

Philly Trip for iConference 2016

After all the travel horrors I mentioned in my previous posts, I had a safe trip to Philadelphia, and it was an experience worth having. This was my first time attending iConference. Before starting grad school I saw the news on the departmental website about the students who made it to iConference, and thought someday I'll be able to contribute too. Luckily I had that opportunity before graduating. The project I worked on last summer at the Oxford e-Research Centre with Dr Terhi Nurmikko-Fuller and Dr Kevin Page got accepted at the conference to present as a poster, and not only that, I got nominated as one of the five finalists for Best Poster Award. Here's how the final version of my poster looked like -

iConference Poster for the BABY Elephant project
Day 1
First day in Philly was interesting! It was little cloudy and colder than it was last couple of days. I went out with my friend Kate to watch Zootopia again, which was definitely a lot of fun because this is the best disney movie of recent times! On our way back it started to rain with ice, which turned into snow later. It was very strange with the spring flowers blooming and snowing outside! Anyway, I had to present at the poster session next two days, so was little nervous but excited at the same time. Also, I found out my supervisor Joho sensei and Dean Sugimoto sensei (one of my most favorite persons from the university) from University of Tsukuba were attending the conference. That added lot more excitement as I hadn't seen them in almost two years.

Day 2
The first day at the conference started with a fine weather. I left home around 6:45am to make to the venue early enough for registration, and the downtown looked beautiful in early morning light.

Conference venue at Loews Hotel
After I reached the hotel and put up my poster on board, I saw Sugimoto sensei was sitting just at the opposite table. I was SO super excited that I jumped and hugged sensei (I'm telling you this is very unusual in Japan, so I was definitely planning not doing that, but couldn't control :p). It was nice catching up with the senseis. The rest of the day was pretty long, listened to many interesting talks, and then the poster session ended at 6:30. Then we had fancy banquet at the National Constitution Centre. I met some nice folks there and made two good friend from the Northwestern University. Also, forced Joho sensei to pose for me as he dislikes taking photo as much as I do :p 
I was dead tired after that, thought I could sleep the whole night straight, but woke up around 4am as usual. Don't understand what's wrong with my brain! 

Inside the National Constitution Centre
Feast! 
Sugimoto Sensei (left) and Joho Sensei (right)

Day 3
Second day at the conference started early again but was more low key for me. I forgot to mention that 95% students attending iConference are PhD students. So, there were a lot of events for the doctoral students. I didn't have a lot to do for couple of hours during lunch break, so thought I would explore the neighborhood. 
It was pretty nice out, I decided to visit Philadelphia's Magic Gardens, which was about 15mins by walk. After arriving there I found out it's closed on Tuesdays, so couldn't get in. But they still had pretty installations and murals in the surroundings. So, could take some nice pictures, and enjoyed the sunshine while walking back to the hotel.

This reminded me of Moroccan architecture!


Magic Gardens Surroundings
The day ended with the poster award ceremony, received a certificate on behalf of all. Then ended up hanging out with some friends from the conference. This time I was really tired to move or do anything at all. So, went to bed straight after getting back home.

The certificate
Day 4
This was my last day in Philly. Since all the conference sessions were over by noon, I decided to spend the rest of the day exploring the city. I went to visit the Eastern State Penitentiary. Opened in 1829, it was one of the oldest prisons in USA, and used to be one of the most expensive ones. This place was on top of my list because of its historic value and creepiness, and I thought it was worth visiting. I got to learn a lot about the history, and felt as if I was reliving those times as I was listening to the audio tour while looking at the pictures.
View from the staircase 
Crumbled room in the prison
After visiting the penitentiary I headed towards Philadelphia Museum of Art, which was second on my list. They had an interesting and unique special exhibition on international pop art. Besides that I enjoyed the Impressionist paintings, especially by my two favorites Claude Monet and Camille Pissaro. Overall, I liked the museum, thought they had interesting collection. And their gift shop was pretty big too! 
Front of the museum
Cityscape from the museum stairs
Another view of the museum
On my way back I saw a gorgeous sunset, bought some souvenirs, and happily came back home. Walking in Philly downtown is pretty straightforward, I loved that area a lot.


Glorious sunset
The next day I flew back to Chicago, and from there to Champaign. The weather wasn't terrific there, both the flight and bus were delayed. So, it ended up taking almost 11 hours from door to door where the flight is only 2 hours! I met another interesting person from UIUC on my way back. Though tiring, I think it was a good trip, especially since it fell during spring break, and I could have some time to recover before I go back to school.

Tuesday, March 22, 2016

Yet Another Travel Horror - Part 3

I'm writing this post with the hope that this would be the last time of any travel horror, and I won't have to write part 4. Also, I need to finish writing the horror stories soon because I've tons of fun stories from this Philly trip waiting in queue to be written down. So, this post is mainly about how I got into trouble with just a little mistake, and how that made me go through some taxing experiences just to realize better that most government systems don't work in a conformed manner. I think it's important that I write these down so that people get to know about the real situation, and be prepared to tackle such unusual situations in advance.
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This is how it started - I had to apply for a foreign visa to travel, and since I had terrible experiences in the past with getting back my visa at the 11th hour, I was trying to be extra cautious this time and decided to apply at the earliest possible time. Usually the visa applications take decent amount of time to gather all the information and documents, making sure everything is alright, making appointment with the biometric centre in Chicago by finding the best match between their schedule and my schedule, paying for the return shipping using their crappy user interface that doesn't work for most of the browsers (I'm talking about a specific one here, not generalizing), and finally sending out the documents within 2 weeks of biometric appointment. Otherwise the whole application becomes invalid. So, I managed to do everything fine and sent out the documents on the next business day after my biometric appointment while I totally forgot that I had to travel for a conference within States after 2 weeks. Though there is chance to get back the visa within two weeks, it's usually better to keep that minimum time in hand since it's not guaranteed. At first I started to freak out about the whole thing, but then after Googling little bit, I thought about the possible options to handle this situation, which are -
  1. Use the USPS Package Intercept service to get back my package, which would cost me some extra money but at least that will save me from the whole mess. According to USPS, the system is supposed to be applicable for any addresses other than those for Commercial Mailing Receiving Agency or PO Box, and as long as the package is eligible for the service, it will be redirected, though not guaranteed. 
  2. Get State ID issued. According to DMV Website, it requires three types of documents to do that - a. Proof of date of birth (passport, birth certificate, high school transcript etc.), b. Social Security Card, c. Proof of Residency (water/electricity bills, lease, mortgage etc.)
  3. If nothing works then withdraw my visa application and apply again later.
  4. Travel by bus, which will take about 17-20 hours but will eventually get me there.
Before I get into details I should mention that none of the methods from 1-3 worked, the whole thing worked out totally by luck and probably by the consideration of some generous heart. So, luckily I didn't have to go for no. 4. I'll explain the further details below.
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My first approach was to get State ID issued as I read on another post that someone who had a similar issue applied for State ID, and it wasn't mentioned that we must need passport for that. But just to be sure I called two DMV offices at least four times. Usually the people at DMV offices are extremely rude (I feel extremely bad to say that but that's the fact), and I was never as nervous to talk to someone, even during my job interview! Then the information I received was completely inconsistent. So, I appeared at the DMV with my high school transcripts and I was let in, but when I went to desk they told me I'll need my passport or work authorization permit. Then I went again with the work authorization notice I received, and I was told I'll need form A, not C. So, the story continued, and I decided not to go through those crappy human interaction again. But here's what you need to know -
All the information provided on DMV Website only apply to US citizens. To apply for State ID you'll need to take the following documents (if you're a student with F1 visa) -
  1. Passport (original birth certificate or high school transcript would not be accepted)
  2. Updated I-20 which is valid for at least 6 months
  3. Most recent I-94
  4. Social Security Card (SSN)
  5. 2 documents to prove state residency 
So, I would suggest getting yourself a State ID as soon as possible, which will help avoid carrying passport everywhere. Especially for international students it's a LOT of work to get a new passport issued in case it's lost, so state ID is always a better option to handle such situation. (Well, only if I had thought about it 1.5 years ago!!! )
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As soon as I figured approach 1 isn't going to work, I decided to use USPS package intercept service because my package was still eligible, and I thought that way I can have my passport back, apply for State ID, and then send back my documents again to the consulate. But guess what, the online system denied to take my address, or actually any address in Illinois. I went to the post office, called the main office of USPS, and filed a case after waiting in line for 40 minutes. But eventually everything failed and nobody could help me to redirect my package. It eventually reached NY, and after 2 more business days USPS contacted me with the delivery information. But that was not why I contacted them! They were supposed to at least resolve the issue why their online system didn't work, and what could help to prevent such situation. Frustrating user experience.
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Since those two methods didn't work, I had only one option left - to withdraw my visa application. So, I contacted the consulate using their online email form with 500 character limit. I must say they're usually very quick and efficient in getting back to people. However, there was no continuing thread of message, and each time a different person would respond, which often resulted into inconsistency. I was quite positive that I'll be able to withdraw my application, and get back my documents on time. But on Thursday morning I received the email (after my case was being escalated because of urgency) that, I have to sign a withdraw form that says that my package will not leave until at least 48 hours. To me it didn't make any sense because I'll lost everything in that way - I won't receive my documents by my travel date, and I've to go through the same pain of visa application again. So, I informed them that I decided to carry on with my visa application and would not withdraw it, while I appreciate their time and support. 
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I checked bus tickets in the morning while mentally preparing myself for 20 hours long journey. At the same time I was panicking to get my poster in shape on time to get it printed by Friday. After working for 4 more hours straight, I finalized my poster and rushed to the printing centre to submit it by noon. On my way back from there I received an email from the consulate that my visa was approved and stamped on my passport, and will be sent to me either by this (Thursday) afternoon or Friday afternoon. I can't explain how big relief that was, and it still feels like a total miracle to me that I survived this travel horror. I promised myself that I'll be more careful from now on and do every possible thing to avoid such mishaps. And whoever decided to urgently issue my visa and immediately send my documents back, may God bless that human being!

Sunday, March 20, 2016

Yet Another Travel Horror - Part 2

After all the possible stressful events till the last moment, finally I’m on my way to Philly to attend iConference. So, thought this would be the perfect time to write the second part of the travel horror story. But since I’m on the bus heading Chicago at this moment, I’ll write about the last happening first.
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Yesterday I was finally happy and relieved that I could make it to present at the conference without any accident. But I had an extremely busy day catching up with a lot of personal tasks, attending GSLIS panel for new students, going out with my bestie for his birthday dinner, and was dead tired when I was back. Usually we can book the bus tickets for Chicago on the same day, so I was least worried about that. So, I woke up and opened my computer to book bus ticket, and to my greatest horror all the tickets were sold. Not only on my favorite Peoria Charter’s website, but everywhere! There was not a single ticket left for the whole day including train. Totally forgot that it’s the first day of spring break plus weekend, everybody is leaving town for home. I was almost freaking out, so thought I’d ask Nate since he visits Chicago more often and might know some alternatives. Luckily (read very luckily) he found one bus ticket that could be my best option. I was supposed to arrive at the airport 1 hour 15 minutes before the flight, little tight but there was still chance that I’ll be able to make it. So, I survived the last bit of travel horror though was little anxious. Again, luckily after an hour I got an email from the airlines company about 1 hour flight delay. Usually that’s an annoying news for anyone, but this time that was the best news I could get as it saved me from running at the airport with luggage or worry the whole time about the bus getting late. So, here I’m, heading Chicago to catch flight for Philly, too exhausted. I’ll write about how the horror story began on my next post when I reach Philly.

Friday, March 18, 2016

Yet Another Travel Horror - Part 1

As much as I love to travel, it never happens without a stressful event in my life. It's like having medicine to cure your pain, but having a side effect! But somehow, for some strange reason, things work out at the last minute. Even though I don't believe in miracles, this is the only case when I accept the fact that miracles might happen (well, mainly because when I've to depend on 10 other people for something and things work out, it seems miracle to me :p).

So, here's to yet another travel horror, how all the angels saved me with their combined effort, and most importantly what I could have done (or what people should do) to avoid such horrific experience. (This time it really reminded me of the movie It's a Wonderful Life, where every single thing starts to go wrong with George Bailey, but eventually he was saved at the end!)

Before I start this story, I should mention some of my past travel horror stories-
  • The first time I visited home from Japan during summer break, the night of my return flight I was totally convinced that my flight was the next day (it was after 12am). All my travel documents were with mom, and she almost went to bed. The driver was sent home early to get rest because he has to work late hours to take me to airport. Then for some reason I wanted to check my flight schedule, and asked mom to hand me the stuff before she goes to bed. And to my greatest surprise, my flight was in 3 hours or so! If it was a different time or situation either my family would be angry or sad, but I was leaving for another year, and most importantly I had to make it to the airport on time, so everybody just rushed to get me prepared. Luckily it takes about 30mins or less to the airport from home, so I was saved that time.
  • The next story is about when I was coming to USA from Japan. I couldn't apply for visa earlier than 2 weeks before my travel date 'cause I was waiting for my graduate assistantship confirmation, and I-20 stuff. It was REALLY stressful to pack everything to leave a country for good without certainly knowing whether I'll get back my visa on time. Luckily it worked out too! I got back my visa 2 days before my travel date. But damn, that was tough!
  • Next comes traveling from USA to UK last summer. I was being extra cautious this time, and applied for visa about a month early. But crap must happen with me! I paid for the return shipping for Air Waybill but the user interface was so crappy that it didn't let me print it, even though I could print the receipt. I tried every possible browser versions they mentioned but nothing worked. So I thought that's what they need, and they'll print the shipping label there. Then my visa decision was made but they couldn't send me back my travel documents because they needed the shipping label. They tried to contact me on phone, and since I usually don't pick up from unknown numbers, I totally ignored it. It took me at 8 correspondence back and forth with the consulate and the service that provides shipping service to get the shipping label, and actually get back my documents. Again, I received my documents probably 2-3 days before my travel date. 
  • In case you're thinking this might be the end, then I'm sorry to tell you that it's not. The next travel horror happened when I went to Canada for conference last October. And it even has two parts! First part was pretty similar to UK story. The semester started, I was pretty stressed managing everything, and forgot to send them the money order for return shipping. Again they tried to call me and I didn't notice. I only figured that out once I started worry that I submitted my application so early, it was supposed to be with me soon. But luckily I was still early enough that I could make it to the conference. I made it safely to Vancouver, but it didn't end there though. I was so stressed and tired preparing for conference that I totally forgot to take my Holy documents bag with me that has everything for my life! And somehow it totally didn't occur to me that I'll need my I-20 to come back to USA from Canada. So, I had to go through special screening during immigration, and upon checking my background information and making sure that I've a valid active I-20, they let me pass. Phew! Though it sounds simple now, that was truly dangerous! So, lesson learnt - ALWAYS CARRY YOUR PASSPORT AND I-20 WITH YOU WHEN YOU TRAVEL INTERNATIONALLY. MAKE 20 COPIES OF THEM AND KEEP IN ALL POSSIBLE CHAMBERS OF LUGGAGE! 
  • The last one (before the one I was actually going to write about) is from my North Carolina visit for interview and least dangerous of all, but was still stressful. I was trying to be extra careful again, and called the cab driver a day early to be on time. Then he completely forgot! I was waiting for 30mins after the due time, and then decided to call. He said that he was out of town! But eventually he came to pick me up with his private car and I arrived the airport just 30mins before by flight. Luckily it was an inter-state flight and Champaign airport is tiny, so was saved on that journey.
All those experiences were horrific but none of those can reach the epic level of the one that I just got luckily solved. It has multiple dimensions, and involved human interaction with the entire world >.< Because that's going to be super long, I'll write about it on my second post. Till then, Happy Friday! (^-^)/

Tuesday, March 15, 2016

Digital Preservation Issues Surrounding Institutional Repositories

Digital Preservation is not my area of specialization, but I'm currently taking this course towards my Data Curation specialization. As a part of class project I decided to explore the preservation issues surrounding institutional repositories and storage architecture since it's closely related to my current job at the Scholarly Communication and Repository Services. The outcome is an analysis of existing preservation systems and challenges based on literature review. Since I've put some solid hours into writing this article, I thought I might just post it on my blog as well. This can be helpful for an institution to identify the preservation issues they would like to focus on, and the frameworks that might prove helpful for their particular case. So, below I posted the main article.
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As the use of digital media, and digital document for scholarly communication has become more common during the past two decades, the concern to preserve these different forms of digital content escalated simultaneously. Hedstrom (1997) referred to digital preservation as “the planning, resource allocation, and application of preservation methods and technologies necessary to ensure that digital information of continuing value remains accessible and usable.” The author further mentioned that, the field of digital preservation at that time lacked standards, and was more shaped by the needs and strategies of repositories with little consideration for the accessibility requirement by the current and future users [3]. Since then the types of institutional repositories and storage architecture have evolved to accommodate the needs of user, and different repository frameworks are integrating more advanced technologies to preserve digital contents and provide better access over longer period. Chowdhury (2010) has referred to the modern digital libraries as “a space – a centre of intellectual activities – with content, available in different forms and formats in a distributed network environment, as well as tools and facilities for user-centric access, use, interactions, collaborations and sharing.” Hence the focus has now shifted to interactive use and sharing in a networked environment from system and content.
            To understand the transition in the field digital preservation, in this paper we will focus on the following criteria –
  • Role of repositories in digital preservation
  • Different types of repository architecture
  • Current challenges and suggestions
  • Preservation approaches by different institutions 
Role of Repositories:
The term “institutional repository” refers to the digital collections for identifying and preserving intellectual output of single or multi-university community. Even though most of the repositories are based on e-prints, it can potentially include research data, learning material, image collections and many other different types of content [4]. The role of repositories for long-term preservation purpose has been a matter of debate as some argue that the purposes of open access institutional repositories are chiefly access, usage and impact, while preservation of institutions’ published journal articles is already in other hands such as the publishers and the legal deposit libraries. However, others strongly agree about institutional repositories playing a major role in managing and preserving an institutions knowledge base.
            According to Wheatley (2004), the key requirements and aims for effective preservation by repositories are as follows –
  • Data can be maintained in the repository without being damaged, lost or maliciously altered.
  • Data can be found, extracted from the archive and served to a user.
  • Data can be interpreted and understood by the user.
  • Goals 1, 2 and 3 can be achieved in the long term. 

To achieve these goals he proposed the following design considerations for institutional repositories to provide long-term preservation [12].
  • Unique identifier – to help locate the object
  • Ingest – automatically capture metadata of the object to lower cost and effort
  • Representation Information – Provide information on how to gain access to the object
  • Technology watch – a function that monitors Representation Information and related rendering capabilities
  • Rendering - to turn a bytestream into meaningful information or to gain access to the intellectual content encapsulated in the raw data though methods such as migration and emulation
  • Overall repository structure – to ensure the repository survives technological challenge.

Many of these proposed designs are yet to be implemented, but being able to ensure these structural components will make repositories ideal for long-term preservation.
            A fine example of how such repositories or hybrid libraries can benefit preservation by increasing accessibility is given the author Malinconico (2002). Oxford University holds a wide range of ballads collection consisting of 30,000 ballads including digitized broadside ballads. Broadside ballads are single sheet songs that used to be popular yet inexpensive songs sold on the streets of Britain between 16th to 20th centuries. However, the same song was often issued with different titles. Therefore, anyone needs access to the sheet music to match the particular reference against the songs. By providing access to the digital images of these broadside ballads, Oxford University thus provides an important verification tool besides preserving the digital surrogates for long-term.

Repository Frameworks:
Most of the commonly used repository software are open source while they vary in functionality and scalability. Madalli et al. (2012) conducted comparative analysis of nine such frameworks that are –
• CDS-Invenio (Switzerland)
• DoKS (Belgium)
• DSpace (USA)
• EPrints (UK)
• FEDORA (USA)
• Greenstone (New Zealand)
• MyCoRe (Germany)
• OPUS (Germany)
• SciX (Slovenia).
Some of the more recent developments include Hydra and Islandora, which build on top of Fedora model. While DSpace and EPrints are widely used frameworks for their easy implementation method, and less work by developers, these are mainly built to support research publications or e-prints, rather than preserving high volume of digitized image collection. For example, while DSpace and EPrints only support Dublin Core metadata, Fedora supports more metadata formats, such as METS, MPEG-21, DIDL, IEEE, LOM, MARC, FOXML, and ATOM. Fedora is also currently changing their metadata model to linked data format to provide better accessibility, and ability to link someone’s collection with other existing collections on the Web. Most importantly it provides better scalability and storage options while it requires more effort by the developers. As mentioned by the authors, “To a large extent FEDORA supports more features that are essential from a digital preservation point of view, but it lacks a user-friendly interface; hence, there are not many installations of FEDORA” [7].
            The project by Schumacher et al. (2014) approaches this issue to find out the appropriate platforms for digital preservation for under-resourced cultural heritage institutions. They developed an evaluative rubric based on the intersection of the Digital Curation Centre’s digital curation lifecycle and the OAIS Reference Model, and selected six both freely available, open-source solutions as well as vendor-based applications, that are –

Archivematica
Curator’s Workbench
DuraCloud
Internet Archive
MetaArchive
Preservica

Figure 1 List of preservation solutions




Figure 2 Evaluation rubrics by Schumacher et al. (2014)

Current Challenges and Suggestions:
Though important, current Digital preservation practice face different challenges in its real life implementation. Some of the main challenges observed from the existing studies are as follows-

  • Lack of financial and technical resources to support preservation and management of digital objects is a major issue for small and medium level institutions. As mentioned by Kay Rinehart et al. (2014), “When DP is not part of existing position descriptions, and there is no funding to hire an expert, how does an institution begin to tackle the challenge? The pressure to start working on it immediately, before any content is lost, just adds to the impression of impossibility.” More collaborative work and strategic development is required within larger and comparatively smaller scale institutions for the greater benefit of scholarly communication. Studies similar to the one by Schumacher et al. (2014) will also prove beneficial, where the authors identified different preservation solutions for different groups of institutions based on the availability of financial and technical resources. The authors recommend the smallest institutions to begin with Data Accessioner for triage, and uploading public domain materials to Internet Archive for public access and long-term storage; those with some financial resources to explore Presrevica, and the ones that have less financial resources but decent technical resources to explore Archivematica.
  •  The creators of widely used system LOCKSS 9 mentioned that, “the key problem in the design of digital preservation systems is that the period of time is very long, much longer than the lifetime of individual storage media, hardware and software components, and the formats in which the information is encoded”. To face this issue they suggest taking a bottom-up approach rather than top-down by focusing on “what the system should not do, in terms of losing data or delaying access under specific types of failures.” [10]
  •  Maintaining authenticity and security of the materials can be challenging for multi-institutional repositories such as HathiTrust [13]. Often the same material can be uploaded by multiple organizations resulting into redundancy. Further technical advancements will allow duplicity check to avoid such challenges in large-scale digital libraries.


Preservation Approaches by Different Institutions:
At University of Illinois at Urbana-Champaign the library has an institutional repository built upon DSpace to preserve research publication by the campus community. Besides that, it supports a more robust digital preservation platform Medusa 5 using Fedora for repository layer, Apache Solr for full text indexing, and Hydra tools - ActiveFedora, Solrizer, and OM - for creating and managing objects in the codebase. Solely developed by the Scholarly Communication and Repository Services at the Main Library, the Medusa workflow model is based on the Archivematica project while written entirely in Ruby, and designed to be deployed in a distributed environment. It uses PREMIS as metadata schema.
            Bodleian Libraries at the University of Oxford has recently launched their new digital library Digital Bodleian to make their extraordinary collections available online for the very first time [2]. As the prominent institutions are giving more attention to the digital preservation issue, it is expected to overcome the current challenges in near future.


Reference:
  1. Chowdhury, G. (2010). From digital libraries to digital preservation research: the importance of users and context. Journal of documentation66(2), 207-223.
  2. Digital Bodleian. (n.d.). Retrieved March 14, 2016, from http://digital.bodleian.ox.ac.uk/
  3.  Hedstrom, M. (1997). Digital preservation: a time bomb for digital libraries. Computers and the Humanities31(3), 189-202.
  4.  Hockx-Yu, H. (2006). Digital preservation in the context of institutional repositories. Program40(3), 232-243.
  5.    Ingram, B. (n.d.). Medusa - Hydra - DuraSpace Wiki. Retrieved March 14, 2016, from https://wiki.duraspace.org/display/hydra/Medusa
  6.     Kay Rinehart, A., Prud'homme, P. A., & Reid Huot, A. (2014). Overwhelmed to action: digital preservation challenges at the under-resourced institution. OCLC Systems & Services30(1), 28-42.
  7.      Madalli, D. P., Barve, S., & Amin, S. (2012). Digital preservation in open-source digital library software. The Journal of Academic Librarianship38(3), 161-164.
  8. Malinconico, S. M. (2002). Digital preservation technologies and hybrid libraries. Information Services and Use22(4), 159-174.
  9. Reich, V., & Rosenthal, D. S. (2001). LOCKSS: A permanent web publishing and access system. D-Lib Magazine7(6), 14.
  10. Rosenthal, D. S., Robertson, T. S., Lipkis, T., Reich, V., & Morabito, S. (2005). Requirements for digital preservation systems: A bottom-up approach. arXiv preprint cs/0509018.
  11. Schumacher, J., Thomas, L. M., VandeCreek, D., Erdman, S., Hancks, J., Haykal, A., & Spalenka, D. (2014). From Theory to Action: “Good Enough” Digital Preservation Solutions for Under-Resourced Cultural Heritage Institutions.
  12. Wheatley, P. (2004). Institutional repositories in the context of digital preservation. Microform & imaging review33(3), 135-146.
  13. York, J. (2009, January). This library never forgets: preservation, cooperation, and the making of HathiTrust digital library. In Archiving Conference (Vol. 2009, No. 1, pp. 5-10). Society for Imaging Science and Technology.

Monday, March 14, 2016

Could Government Systems Work Better?

It's been a while since I wrote my last post. A lot of things happened in about a month, which means I had my plate full and couldn't spare enough time for writing blog. Even right now I'm supposed to work on something important, but I think the only thing that can help me with my current frustrations is to write about it. 

This is a series on how all the government bodies in all countries excel at one thing - being inoperative! (no wonder their average rating on Google ranges from 1.5 ~ 2.5).

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One of the worst parts of being an adult for me is probably having to deal with different groups of people whether I want to or not. Human interaction is probably not my most favorite pastime, and when it comes to interacting with people who work for governments, such as embassies, a single interaction usually costs me 2 nights sleep, couple of anxiety attacks, and prolonged depression as a result of the frustrating experience. Especially when you're living in a foreign country, the level of this tricky game reaches the extreme level, and if you're an impatient person like me then you're mostly going to lose.

Before I write about other countries, I'll start writing this part-1 about my own country's embassy in USA. About 6 months ago I had to visit my embassy to renew and extend my passport, and began my series of frustration. Firstly, to renew your passport to the MRP version you need to visit in person to provide biometric information, which is give fingerprints and take a photo. The only way to do so is to travel all the way to Washington D.C., and visit the embassy in person. This biometric issue will come up in the following posts as well. Seriously, in this age of technological advancement can't we think of any other better ways to collect this information? Do people really think everybody has plenty of time to travel by taking off from school and work? Or do they think USA is as small as Bangladesh, and it doesn't cost to travel from one state to another? 

Anyway, I accepted the fact that I need to visit them in person, but for that I had to make travel arrangements in advance, which was dependent on when I could make appointment with them. I might have called them almost 20 times for about a week, and left voice message as well. But nobody ever answered or returned my call. In the mean time my travel date was approaching, and I had no idea what should be the right thing to do. So, I appeared at the embassy without being able to make an appointment, but was being little hopeful because it was mentioned on the embassy webpage that it's not necessary to make appointment if someone visits during certain hours of a weekday. When I reached there I wasn't sure whether I was perspiring just because it was damn humid or I was extremely anxious. 

My first interaction with the receptionist went this way - 

Me: Hi, I came here for passport renewal.. I tried to call but couldn't make any appointment for a week. I'm traveling all the way from Illinois, was really hoping you could help me..
Receptionist: (Face palm!So you tried just for a week and gave up? A lot of people try for months and they still can't make appointment. And you flied to D.C. just like that without any appointment?
Me: I really couldn't manage it in any other way, and it's mentioned on the Website that I can walk-in during these hours...
(How it went inside my brain - Well, it would be great if you could kindly explain the point you're trying to make here because I thought that's your job - to pick that precious phone and serve people for their purpose!) 

Luckily by the majesty's greatest mercy I could get in, and actually apply for the passport renewal, and didn't have to fly to D.C. again. While leaving I saw her wandering around outside while speaking on the phone. I was really curious to go up to her and ask if she was taking someone's appointment or was that the reason why I could never reach them. But I thought it'd be safer to get my passport first!

If I've to communicate with them again, then would I do something else to make it better and more efficient? I don't know. Hopefully I can get a robot for myself who'll keep calling them every 5 mins for a month and make an appointment for me. Well, at least I hope they find a better way to collect biometric information by then.